9 Customer Service Basics

Great customer Service

We all know the story… it costs 5 times as much to bring in a new customer, than to keep an existing one. When people become your customer, they want to be loyal. So, why do they leave? Most of the time, they leave because of small oversights and lack of attention to plain, old customer service. Following are some tips... [Read more ⇒]

WordPress vs. Wordress

December 1, 2010 by  
Filed under WordPress, Wordpress Wednesday


Welcome to WordPress Wednesday! There always seems to be quite a lot of confusion between WordPress.com and WordPress.org. The main difference is simple and huge: WordPress.com blogs are hosted on WordPress.com. A WordPress.org site is self hosted, meaning you host it on your own server (at your web hosting service). This means that it is part of your... [Read more ⇒]

What is Twitter?

November 30, 2010 by  
Filed under Twitter, Twitter Tuesday


Welcome to the new feature here on the FMMG Blog: Twitter Tuesday! Twitter describes itself as, “a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?” And if you search Google, you’ll see that Twitter also describes... [Read more ⇒]

Marketing Lessons from a Victoria Secrets Model

November 29, 2010 by  
Filed under Marketing & Promotion, Marketing Monday


Welcome to the kickoff of: Marketing Monday! Carol Perkins, a former Victoria’s Secret model, started Harry Barker (famous for its eco-friendly products for dogs and cats) at a time when she had nearly nothing. She’d had brain surgery to remove a tumor and was unemployed. (That kinda sucks, don’t you think?) Now, thirteen years later, Harry... [Read more ⇒]

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