Case Study – Starbucks Customer Service

starbucks customer service

Here is your Small Business Thursday Tip of the Week: I have written before about the importance of providing excellent customer service and about the concept of fixing a mistake by over delivering. Here’s a great example courtesy of my favorite coffee spot – Starbucks. Imagine if you will… You pull off the road on a chilly day and... [Read more ⇒]

Tutorial: WordPress Featured Content Gallery

wordpress wednesday Featured Gallery Content Plugin Tutorial

Here’s Your WordPress Wednesday Tip of the Week: WordPress Featured Content Gallery One of the coolest plugins ever developed for WordPress! The Featured Content Gallery adds instant elegance to your WordPress site… But how the hell do you use it? Watch this very informative tutorial to learn the ins and and outs of the WordPress Plugin... [Read more ⇒]

What Is Hootsuite?

December 14, 2010 by  
Filed under Twitter, Twitter Tuesday

HootSuite for twitter automation

Here is your Twitter Tuesday Tip of the Week: In this era of too many places to post to, too many jobs to be done, and when even the most efficient mult-tasker finds there are not enough hours in the day, Hootsuite is a savior. Hootsuite is a web based application containing an entire set of tools to manage, track, analyze and schedule your social network... [Read more ⇒]

Controlling the Conversation

December 13, 2010 by  
Filed under Marketing Monday, Viral Marketing

Fotosearch_k1629456

Here is your Marketing Monday Tip of the Week: A couple of weeks ago the Huffington Post added a story with a video about the changing borders of Europe called – “Europe Map Video Shows Changing Borders, ’10 Centuries In 5 Minutes’ (VIDEO)”. The video is really cool, in under 5 minutes, you get to watch a history lesson... [Read more ⇒]

Facebook Unveils New Design

December 10, 2010 by  
Filed under Facebook, Facebook Friday

fb-new-profile

Here is your Facebook Friday Story of the Week: Facebook's new layout give more prominence to a users' biographical information and recent photos. Facebook engineer Josh Wiseman, revealed the new look in a blog post on Sunday. Here's FMMG's Lennie Appelquist's New Profile Facebook’s decision to redesign its users profile pages... [Read more ⇒]

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