Using Twitter to provide dynamic and responsive customer support.

January 24, 2012 by  
Filed under Twitter Tuesday


Whatever your product or service, there will be times when things go wrong or expectations are not met and it is very important on these occasions to manage your relationship with the customer.  This is where good after sales care and customer support comes in.  They are just as key to your relationship with clients as having a good product at a good... [Read more ⇒]

Putting the Customer Back in Customer Service

October 20, 2011 by  
Filed under Small Business Thursday

customer service

Let’s be honest. When is the last time you were honestly impressed by customer service you received? Today, it’s much more common to hear complaints about horrible phone exchanges, rude cashiers, and poorly informed sales staff than anything resembling good customer service. You don’t want that for your business. Customer loyalty is important;... [Read more ⇒]

Getting Your Lost Customers Back

October 3, 2011 by  
Filed under Marketing Monday

recover customers

Your customers are your most important asset. Without them, you wouldn’t be able to stay in business or keep any of the other assets your company possesses now. But sometimes you lose customers and, usually, they aren’t going to tell you why. Sure, sometimes it won’t have anything do with your business, but that doesn’t mean you shouldn’t... [Read more ⇒]

Solving Your Customer’s Problems

Businesswoman Watching Colleague

Solve Your Customer’s Problems: “It is easier to sell a solution to a problem than to sell a positive benefit.” The word ‘Guerrilla’ has been traditionally used in conjunction with, and with special reference to ‘warfare’. ‘Guerrilla warfare’ is an irregular type of warfare which regularly entails... [Read more ⇒]

Guerrilla Marketing

guerilla marketing

Customer Reverence: “Always show reverence for your customers by constantly following up and assisting them.” In the USA alone, nearly 80% of all business is lost due to not following up after a sale. It is not high prices which cause this, nor even poor service – it is essentially apathy on the part of the business owner. Send them... [Read more ⇒]

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