Wordpress, Social Media & Online Marketing Blog

Get the most out of your business’ Facebook pages

Facebook is a great way to get to know your customers, if you get your engagement right, you and your business will enjoy the benefits of a dialogue with the people who hold the key to your business‘ success. Listen Genuinely listen to the feedback you receive on Facebook. Don’t simply use your Facebook page to make announcements or show products... [Read more ⇒]

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Relationship Management through e-marketing

It has become even easier to build good relationships with your customers with the emergence of e-marketing techniques.  The range of approaches available at the click of a mouse is a huge benefit to small business owners.  Especially as much of it can be done very simply and for little cost.  However in order to make the best of e-marketing and... [Read more ⇒]

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Welcome to the WordPress Dashboard

Congratulations on setting up your first WordPress website.  Now, however, you must learn how to use it correctly to get the most out of your experience.  In order to do this, the dashboard must become your friend.  Here we go! Up at the top, you will see the name of your WordPress site.  Underneath which you will see any announcements that pertain... [Read more ⇒]

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Using Twitter to provide dynamic and responsive customer support.

Whatever your product or service, there will be times when things go wrong or expectations are not met and it is very important on these occasions to manage your relationship with the customer.  This is where good after sales care and customer support comes in.  They are just as key to your relationship with clients as having a good product at a good... [Read more ⇒]

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Relationship Management

Relationship management is just as important for small and medium sized enterprises as for big corporate giants.  It is at the heart of good business, ensuring you keep your customers.  When your customers discuss dealing with your company you want the tone to be flattering as this will attract new customers and build your business’ reputation. ... [Read more ⇒]

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